Privacy Policy
Privacy Policy
Nursing and Support Services is committed to protecting the privacy of our clients, participants, families and website visitors. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
What Information We Collect
We may collect personal information including your name, contact details, address, date of birth, health information, NDIS plan details, funding arrangements, emergency contact details, and information relating to your care needs and preferences. We only collect information that is reasonably necessary to provide our nursing and support services.
How We Collect Information
We may collect information directly from you, from a family member or authorised representative, from your support coordinator or plan manager, or from healthcare professionals involved in your care, where you have provided consent for this. We may also collect information through our website enquiry form.
How We Use Your Information
We use personal information to assess your care needs, develop and deliver your service plan, communicate with you and your authorised care team, manage funding and billing arrangements, and comply with our legal and regulatory obligations.
Who We May Share Information With
With your consent, we may share relevant information with your support coordinator, plan manager, general practitioner, allied health professionals, or other authorised members of your care team. We do not sell or trade personal information to third parties.
Storage and Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure, including secure storage systems and restricted staff access.
Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if any information is inaccurate or out of date. Requests can be made using the contact details below.
Complaints
If you have a concern about how your personal information has been handled, please contact us using the details below. We will investigate your complaint and respond within a reasonable timeframe.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
Nursing and Support Services
Shop 5, 171-179 Queen Street, Campbelltown, NSW 2560
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[Add email address]
Updates to This Policy
This Privacy Policy may be updated from time to time. The most current version will always be available on our website.
Last updated: July 2026